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Household

Many households in the UK are at risk of flooding. By planning, preparing, and making your property more resistant and resilient, you can aim to reduce the impact of flooding to yourself and your property. From creating a flood plan to dealing with insurance, there are many resources available to help you plan and prepare for flooding to your home and ease the recovery process that follows.

Planning Ahead

Planning ahead for flooding will ensure that you can respond to the incident in the most efficient way. You can do this by creating a basic plan of action, checking your insurance covers flooding, signing up to receive flood alerts and warnings, and understanding who’s responsible for managing flood risk. Download our ‘How to reduce the impact of flooding’ resource here for more information on how to become more prepared and more resilient to the potential impacts a flood can have.


 

Buying a House

When buying a house, you should always consider the flood risk to the area and to the property. If you are unsure whether the property is located in a flood risk area, you can check the property’s long term risk of flooding using this map.

You can also download our ‘Purchasing Property and Flood Risk’ resource here which suggest things that you can do yourself to become more aware of a property’s potential flood risk.

 

An example of the Environment Agency’s flood risk map

 


 

Household Flood Plan

It is always a good idea to create a household flood plan if you live in a flood risk area, even if you have never been flooded before. It ensures that when receiving a flood alert or warning you know what actions to take, you can deploy any temporary flood resistance measures efficiently, and you are best prepared to protect your property and belongings from the impacts of flooding.

The information on this page explains how to create your household plan. Click here to download the household flood planning guide which contains all of this information.

You can download a printable version of a flood plan here. The document contains a pre-populated flood plan and a blank flood plan which you can complete yourself and keep in a suitable, easy-to-see place in case a friend, relative or neighbour may need to find it in your absence.

 

Steps to completing your household flood plan:

1. Create a flood plan checklist

Create a checklist to make sure you have taken all the measures you can to plan and prepare for potential flooding in the future. You can tailor the checklist to suit the specific needs of your household, and it can include points such as:

 

2. Gather a contact List
  • Call the Environment Agency’s Floodline (0345 988 1188) if you are unsure of the immediate risk to yourself or require flooding advice. The Environment Agency incident hotline (0800 80 70 60) should only be used to report a flood. Information on reporting flooding can be found in our ‘Report’ section on the left hand side of this page.
  • Gas, electricity, water and telephone suppliers will help you to locate and turn off these supplies.
  • Your local council can usually provide useful information about resources available in your area such as the location of the nearest emergency assistance centre.
  • Local radio stations will be up to date with the latest news and weather conditions.
  • Having contact details of relatives, friends and neighbours is important if you need to quickly warn anyone of potential risks and danger, or to let them know where you are.
  • If flooding has occurred and you decide to make a claim, it is important to call your insurance company as they will provide you with important information regarding what to do to ensure your claim remains valid.
  • Keep a note of your landlord’s contact details if you do not own the house.

 

3. Consider your important documents

Keep important documents in waterproof storage or saved on a memory stick and stored upstairs.

 

 

4. Develop a step-by-step action plan

As part of your flood plan it is a good idea to sign up for free flood alerts and warnings from the Environment Agency. The service sends flood alerts and warnings, which can be received by call, text or email by more than one individual for the household. It is important to understand what the different warnings mean as you can use them as a trigger to put your plan into action at the right time. Aside from Environment Agency warnings, you can also use alternative flood warnings.

‘Flood Alert’ – Flooding to low lying land and roads is possible. Stay vigilant and make early preparations for a potential flood. Prepare to act on your flood plan.

Actions to consider at a flood alert stage:

  • Monitor the situation and check the forecast and river levels.
  • Ensure you have access to your flood plan, flood kit and property flood resilience products.
  • Move or weigh down outside furniture and decorations if you know a storm or strong winds are expected.

‘Flood Warning’ – Flooding is expected. Immediate action is required to protect yourself and your property. Put your flood plan into action.

Actions to consider at a flood warning stage:

  • Move valuable items and furniture upstairs or to safety.
  • Deploy temporary flood resistance products – note where they are stored and how to install them.
  • Prepare to evacuate in case severe flooding should occur.
  • Ensure the safety of your family members and pets.

Severe Flood Warning – Severe flooding is expected. Significant risk to life and property. Prepare to evacuate and cooperate with emergency services. Evacuate.

At severe flood warning stage:

  • Upon receiving a severe flood warning you will need to evacuate your house and cooperate with advice from the emergency services.
  • Turn off gas, electricity and water supplies if possible and safe to do so before you evacuate.

For more ideas on what you can add to your step-by-step plan of action, download our Household Flood Planning Guide here.

As part of your flood plan it is a good idea to use the ‘Check For Flooding’ Service that is provided by the Environment Agency. It allows users to input their postcode and find out the current flood warnings or alerts, the river, sea, groundwater and rainfall levels and the flood risk in the next 5 days. The page is regularly updated and provides information on the risk of flooding from rivers, the sea and groundwater only. There’s also information on how to sign up for flood warnings and how to find out your risk of flooding from surface water.

 

5. Plan for an evacuation

A plan of what to do if you need to evacuate should be included in your flood plan. You should follow local news or contact your local council to find the nearest emergency assistance centre. You can prepare a flood kit containing essential items you would need if you have to leave your house. For information on what items you could put in your flood kit, go to our ‘Prepare’ section which is in the left hand side menu of this page. It has a whole section dedicated to flood kits.

Visit this Blue Cross for pets page here for more advice on how to protect your pets during flooding.

 

It is important that your flood plan is reviewed regularly to ensure that contact details are up to date. You should create a maintenance schedule to check that property flood resilience measures still function correctly, and practice installing them periodically.

It is good practice to fully test your flood plan once finished, and run a ‘flood drill’ so everyone in the house knows what to do and what to expect if you ever have to put your plan into place.

 

If flooding is expected and there is very little time to plan and prepare for a flood, you can consider carrying out the following:

 


 

Flood Kits

Having a pre-prepared flood kit will make matters a lot easier in the event of a flood. It should be contained in a sturdy but easy to carry bag and stored in an easy to find place.

A flood kit will contain items that are essential to have access to during a flood event, but some items such as medication and mobile phones may have to be gathered when a flood warning is issued. Here are some suggestions of what to include:

 

Some items are more essential than others, but depending on how much you can fit in your flood kit you may be able to take extra useful items such as; wellies, camera, notepad & pen, battery operated radio, pet food & other supplies, and toys to keep children occupied.

Make sure that items in the flood kit are regularly replaced if needed e.g. prescription medication

 


 

Priority Services

Priority Service registers are used by United Utilities and Electricity NW to help those across the North West who may need extra support due to issues such as age, ill health, mental health problems, language barriers or financial worries.

The services are free of charge and provide extra assistance during a power cut or when there is a disruption to water supplies.

Both companies have a free of charge password scheme as part of the Priority Services Register, this ensures that vulnerable people can trust that the people knocking at their door are genuine and who they say they are. It is essential that all contact details are kept up to date to benefit from the service.

 

United Utilities

You can register for the United Utilities Priority Services online by clicking here. Or alternatively, you can call them any time on 0345 072 6093. You don’t have to be the named bill payer to benefit from Priority Services. For more information on United Utilities Priority service, click here.

Electricity North West

Registering for the Electricity North West Priority Services Register involves filling in a form online which can be done by clicking here. The benefits of signing up for the service can be viewed here.